Services
We use unique, custom-built system to manage your listings on OTA
We are one of the pioneers of guest supporting service for vacation rental properties in Japan with accumulating total +5000 listings.
What makes us stand out ?
- PMS System : Robust and flexible in-house
PMS system - AI and NLP : We use AI and NLP to manage
guest satisfaction
Why use our service ?
Fast , Flexible and Efficient !
What are the OTAs we can manage ?
Under “AirXpress”, We are the official partner of Airbnb in Japan. Our Property Management System (PMS) is also integrated with the world’s top Online Travel Agencies (OTAs) like Booking.com, Agoda, Expedia, Ctrip and more.
Our Services
With our highly robust and customizable management system facilitates guest interactions
while also increasing revenue for property owner
while also increasing revenue for property owner
Call Handling
Call Handling Management 24h/365 days Non-Stop including emergency
Email Response
A multilingual service in 5 languages 24h/365 days around-the clock service.
Quick Response
Message Response Reply Within 60 Minutes leads to higher acquisition rate
Info Collecting
We Collect Guest's Information on your behalf for your property's security
Send Reminder
We send out reminder alert before check-in/check-out time to prevent troubles
Channel Manager
We manage Channel Management System to prevent double-booking
What Is Special About Us ?
Accuracy
There’s almost nothing that’ll beat accurate service to meet guest great experience
Speed
Guests do not like to wait! we have nearly everything we need at our fingertips
Hospitality
Manners matter - We want to ensure your guests are generously behaved
Grow Your PRoperty
BENEFITS TO BECOME OUR PARTNER
We are proud of what we have come up to at our center!
Become our partner in just these few step
- 1.Contact us by phone or email
- 2.Explain you the detail service and option plans
- 3.Sign on contract agreement
- 4.Service start !
Intergrated With Many OTA
Our PMS is connected with the world’s top OTAs
Find Out What is OTA ? Why OTA ?
Blog | Insights
What do you need to know about OTAs’ commission rate?
Online Travel Agencies (OTAs) are now the new big thing in the property rental world. So you might be wondering, how does the OTA make money from listing and selling a property? The profit comes from commission rates. A commission rate is the percentage of the total booking cost that an online travel agent (OTA) charges for their services. This blog will teach you more about commission rates, and their ability to make sure OTAs transact smoothly with the hotel or property company. Commission Rates Overview The average commission rate for OTAs is in the 15%-20% range. While some companies, such as Booking.com, will charge a lower than average commission rate of 10%, others, such as Expedia, have a commission rate of up to a whopping 30%, and others, like Agoda, will charge the rate based on the location of your property, depending on which city or country your property is located in. To make a profit, OTAs take a percentage of the commission rate from the total price of the property being listed. Certain OTAs can also profit from amenities such as breakfast, wi-fi, room service, and parking. Can You Decrease Commission Rates? While it doesn’t happen as much currently, it is possible to decrease commission rates, usually by negotiating with your OTA service provider. OTAs typically have a higher commission rate not only on properties that are in high demand but also on properties that are difficult to sell. Commission rates can vary and are negotiable from the OTA provider to the hotelier/property manager. Always compare commission rates between various OTAs to find the one with the best quality and the most reasonable price.
Why do guests prefer to book your property on OTAs ?
It’s finally vacation time! Or is it time to go live in the great big city! This is the time to go list and rent out hotels, condos, etc. However, renting a place is always a hassle, so welcome to the world of Online Travel Agencies (OTAs)! OTAs will provide you with many benefits that will make your renting experience much more convenient, so without further ado, let’s talk about why guests would prefer booking your property on an OTA. Convenience and Less StressNo one wants renting property to be tedious, but that’s how it’s always been; before OTAs came along. Now, you can rent and/or book a place from the comfort of your own home, while all the booking will be done by the OTA service. The purpose of using an OTA is to make your transactions smooth and straightforward. More OutreachThere’s always ups and downs during certain times of year in which properties will get more or less customers than average. At the times when fewer people come, it may not be because they don’t need a property, but because they don’t know where to look or are not aware of your property. That’s where OTAs once again come into the picture. OTAs can also serve as a marketing tool to get your listing out there to a wider range of people. With your property being listed on an OTA, chances are that people who are loyal to the OTA will be more likely to discover your property, as well as mention your property to others. Safety and SecurityAt this point, if people are still against OTAs, it’s mainly because of safety and security. Using a new OTA in a foreign country may sound risky, but theres’ no need to worry, because OTAs like Spacianet, have an advanced team of members who work to ensure your safety and make sure your transaction is being transferred properly. Spacianet’s new OTA service will include all the aforementioned elements and many more. We will make sure both our local and foreign customers get the best experiences possible in Cambodia’s online travel agency world.
How will multi-language customer service benefit your properties?
Communication is essential for providing the finest and best customer experience. Any business that invests in a multi-language customer service department or calls center reaps several immediate and long-term benefits especially for property owners to increase the engagement with staying guests. Let's look at some of the most important side effects of multi-language customer service. The customer experience begins when the guest discovers your property and ends when the customer has successfully stayed in your property. Hiring multi-language customer service representatives ensures that guests get the full customer experience and receive assistance in the language they prefer. ALLOW FOR RESERVATION EXPANSION You may host a wide range of people with a diversity of nationalities. If you don't have a multi-language call center, you can be missing out on guests that prefer to speak in a different language. GUEST EXPECTED THAT These services are already provided by most of the properties, therefore providing multi-language customer service support to your guests is becoming more and more expected. Simply providing the choice will make your listings appear more professional, and your guests will feel more at ease contacting for any service they may require. More reservations and better future relationships result from this level of ease. Our online customer service support at SpaciaNet is open to clients who require support at any time of the year. We have 5 different language representatives in our in-house support center to cater to all of our clients' needs.Address
8F AMASS Tower,
Street 63, BKK Phnom Penh.
contact@spacianet.com