Anytime we start working, we keep staring at the wall in our office so we can see our guiding principles which teach us how to act among our team members and to our clients and guests.
1. I’m one of the customers.
Every time we talk with the customers, we need to put ourselves in their shoes so we can understand how much information you should give them about our service/product also the frustration, disappointment that they faced.
2. Keep learning, keep growing
Learning is a never ending journey. There’s always something to learn, new skills, new innovative methods to perform in your daily tasks. You could free some of your time to learn new skill set. Doing so is not only for the company’s gain but also for yourself.
3. Deliver more value than price
4. Together we can do more
If you want to go fast, go alone but if you want to go far, go as a team. We should never underestimate your teammate’s abilities. To succeed together, we should help each other and move in unison.
5. Work hard first, then work smart
Before you can work smart, you have to work hard in 100 ways to figure out 1 smart way. You can’t just sit and try to find a way to work smart in your new tasks.
6. Quantity first, then quality
You can not do anything perfectly for the first time. You have to keep doing it everyday and do it as much as you could at the same time find a way to update it step by step.
7. Think relatively
You have to think relatively to all the case. When doing our work we always ask ourselves what is the best question to ask in order to complete our tasks effectively.